DVSA still emailing candidates to rearrange their tests

Over 210,000 driving tests were put on hold due to coronavirus. So far, DVSA has emailed more than 67,000 people to choose a new appointment. 

It might take several weeks for your pupil to get their email, depending on when their test was originally scheduled.

Unfortunately, some candidates whose tests were due from 16 March to 20 March did not get an email when DVSA started to invite people to rearrange their test. DVSA is working to fix this as quickly as possible. If they have not heard from DVSA already, they will get an email from us later this week.

DVSA has also published information about if the email address your pupil gave us does not work.

DVSA customer service centre cannot tell your pupils when they’ll get their email, so please encourage them not to call as it will delay critical workers getting through.

DVSA said: “During these unprecedented times we are receiving a large number of emails and calls because of coronavirus. Many of these questions have been answered in recent information we’ve published on the GOV.​UK website.

“We’ll be emailing customers who have not yet had a reply and signposting them to the latest guidance. We will also ask customers with unanswered questions to get back in touch with us. This will allow our contact centre to focus on helping those customers whose questions still need answering.”

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